Nexis 100 Autoprinter and CD/DVD Publisher FAQ

 

Robotic Issues

1. My robotic arm does not go all the way down to grab discs.

2. The Nexis unit doesn’t pick up or drop discs correctly.

3.  I need to transport my unit and I can’t access the software to park the arm.

4. The robotic arm is moving slowly or jerking.

5. When the unit is turned on, the arm keeps moving left and grinding.

 

Printer Issues

1. Colors in print are wrong/faded/smudged.

2. Image is off center and/or covering too much of hub.

3. My labels don’t look good.

4. The print does not cover the whole disc surface.

5. Printed discs are taking too long to dry.

6. Prints are faded.

7. The Nexis unit doesn’t respond after a print is sent.

 

General (Miscellaneous) Issues

1. The Nexis is acting sporadic when powered on.

2. The Nexis is not responding.

3. My copies won’t play.

4. DiscWorks will not install.

5. DiscDirect cannot find the Nexis unit.

6.  A disc is stuck on the tray of the printer.

7. When I open DiscDirect I get an error message saying the Nexis drivers are not installed.

 

Microsoft Vista Issues

1. I'm having trouble getting my Nexis 100 installed under Microsoft Vista (Vista 64-bit not supported).

 

Robotic Issues
Q: The picker head will not pick up discs correctly or the picker won’t move far enough down to pick up. What causes this?
A: First, you will want to open the lid and place something such as a folded piece of paper, cardboard, etc., into the sensor slot on the top right of the Nexis unit so the Nexis thinks that the lid is closed. Doing this will help you see how the machine is operating during the calibration process. Then, under Disc Direct, open tools > properties. Run the robotics calibration. Make sure all CD’s are removed from the left and right baskets. Press the open /close button on the disc recorder place a CD in the burner, but leave it open. Run the test and watch the picker head to insure that it moves correctly. First the picker will touch its sensor to the print tray. Secondly, it will lower to touch the CD on the disc recorder tray. Next, it will move to the right hand basket (on your left if you’re facing the unit) and lower and drag the sensor across the ridges on the baskets. Finally, it moves to the left basket and does the same. If this goes through the process and does exactly what is listed, then the calibration is complete and the problem should be fixed. If the process does not work correctly, then you must now try to do a #1 test through the hardware. Close the software and unplug the unit. Hold the green LED or power button and plug unit back in. When the unit powers on, let go of the power button and hit the red LED button one time, then hit the green LED button one time. This will do the full calibration without the software.
 
Q: The Nexis unit doesn’t pick up or drop discs correctly

A: Open DiscDirect. Click on “Tools” and go to Properties. Click “Calibrate robotics”. Click “Auto Calibrate Robotics” and follow the on screen prompts.

A: Hold the green LED or power button and plug unit back in. When the unit powers on, let go of the power button and hit the red LED button one time, then hit the green LED button one time.


If it will not pick with this test please contact Technical Support for further assistance.
 
Q: I need to transport my unit and I can’t access the software to park the arm
A: Place the foam in the right hand output bin. Hold down the power button and plug in only the power cord. The green light will flash once. Press the red button 17 times, and then press the green button once. The arm will then park itself for shipping.
 
Q: The robotic arm is moving slowly or jerking
A: Run your fingers along the 2 metal guide rails and if any areas feel dry you can spread a very small amount of petroleum based lubricant.
 
Q: When the unit is turned on, the arm keeps moving left and grinding
A: Sometimes the robotic controller cable can come loose during shipping or transport. Look at the white ribbon cable going into the picker arm. Make sure that no pins are showing and that the cable is securely fastened.
 
Printing Issues
Q: Colors in a print come out completely wrong. They are either smudged, discolored, faint, or the quality is just bad. How do you fix this issue?

A: First check how old the inks are, it might be time to change to new inks. Then, run a cartridge alignment image to see if this fixes issues. If the issues persist, take the inks out and dab them on a clean paper towel multiple times in different locations until the colors come through bright and solid. Place back in unit and run a cartridge alignment again. If problem continues, try wiping the bottoms of the inks clean with a little rubbing alcohol and dab dry. If problem still occurs, it’s time for new inks.

A: Occasionally when the Nexis has been sitting a number of day unused the ink cartridges nozzles may dry out. To fix this click the Windows Start menu, From Settings select Printers and Faxes right click on the Nexis 100 icon from the window that opens and select properties, from the window that opens click the Cartridge Maintenance tab and click the Check Print Nozzles button this will pick up a disc form the input basket and print a pattern into the disc to check the spray pattern. If the lines printed are not using the full range of colors try dabbing the cartridge nozzles on a wet paper towel, if problem still occurs, it’s time for new inks.

 
Q: My image is not straight on the disc when it prints. The image overlaps onto the center. How can this be fixed?
A: In Disc Studio, go to file > printer alignment and click the Print Alignment Image button (but leave the Calibrate Print Position window open as you will use it to set the alignment values). A new window will open and instruct you to place a blank disc into the input basket after you have done this click the Ok button. Once the disc prints, place the disc back into the tray or left basket with the arrow pointing out to the front of the unit and again click the Ok button. After the disc has fully printed look at the disc and compare the printed disc to the image on your screen. Align the X-axis and Y-axis with the point of the arrow to what letter and to what color it runs into. Once you do this the image will come out aligned.
 
Q: My labels don’t look good

A: Verify you have the correct settings for the type of disc that you are printing on.

A: For the best settings without using excess ink while printing with a standard inkjet disc, select Print Quality as Normal and the Media as Coated.

A: While printing with Hydroshield discs, select Print Quality as Normal and Media as Glossy.

A: Remove the ink cartridges and check the silver contacts on the bottom of the ink cartridge for ink build up. If there is build up wet a paper towel and dab (don't rub) the bottom of the cartridges on the towel until the ink spots produced on the towel are even and uniform. If you cannot get a uniform pattern of ink from the cartridges, the cartridges are probably either out of ink or damaged and should be replaced.

A: Change the print options in the advanced options. When in DiscDirect or DiscStudio select file>print from the print window select the Nexis 100 and click the Preferences button, from the Printing Preferences window that opens click the Advanced button, under Graphic>Print Quality: change the pull down menu to suit the quality you desire. Also from this screen you can change the quality of your prints by changing the selection in the Color Intent pulldown menu Vivid setting is best for illustrations with a low number of colors while the Natural setting is best while printing full 32-bit color images.

A: Replace the ink cartridges.

     
    Q: The print does not cover the whole disc surface
    A: Verify that you have the right disc type selected.

    A: Verify that the disc dimensions in DiscStudio match the disc you are printing on.

    A: Update to the most current version of DiscWorks.

    A: Verify that you are using ink jet printable discs.
       
      Q: Printed discs are taking too long to dry
      A: Change the print quality in the printer’s properties menu as the higher settings put more ink onto the disc surface than the lower settings.

      A: Verify that you have the right options selected for the type of disc you are printing on.

      A: Try another brand of media, each specific brand of media will dry differently.

      A: Test discs from a new spindle as even those from the same manufacturer may be slightly different from a different production batch.
         
        Q: Prints are faded

        A: Open DiscDirect. Click on “Tools” and go to Properties. Check the box next to “Stop when ink is below” and choose a percentage.

        A: Check your ink levels. Start by going into the Printers & Faxes menu on your Start menu in Windows. Right-click on the Nexis 100 icon and select Properties. Click on Cartridge Maintenance and your current ink levels will be shown.

        A: Verify you have the correct settings for the type of disc that you are printing on.

        A: Remove the ink cartridges and check the silver contacts on the bottom of the ink cartridge for ink build up. If there is build up wet a paper towel and dab (don't rub) the bottom of the cartridges on the towel until the ink spots produced on the towel are even and uniform. If you cannot get a uniform pattern of ink from the cartridges, the cartridges are probably either out of ink or damaged and should be replaced.

         
        Q: My Nexis unit doesn’t respond after a print is sent

        A: Make sure that the Nexis 100 was the selected printer.

        A: Make sure there are no open windows asking you to align the print carts.

        A: Go into your Printers and Faxes menu and verify that a print job was sent to the Nexis.

           
          General Issues
          Q: My unit is acting sporadically when powered up. The picker moves back and forward, and the tray won’t open – or makes noises while opening. What could be wrong?
          A: Ink cartridges could be shorting out the unit. To test, take one ink out at a time and power back on. Run a print job to see if unit is still acting up. Narrow it down to which ink is shorting out unit.
           
          Q: My unit is not responding. I've installed the drivers and the software, but the printer doesn’t respond. What’s wrong?
          A: First check to see if McAfee Antivirus is installed. If so update the drivers to the latest on the xlntidea.com website in the support section.
           
          Q: My copies won’t play.
          A: Verify that the unit is plugged directly into a USB 2.0 port in the back of your computer.

          A: Remove all external USB devices. This includes USB hubs, external hard drives, jump/flash drives, and other printers. Keyboards and mice are fine.

          A: Check the source hard drive with a disc defragmenter and see if it needs to be run.

          A: Use a higher quality brand media.

          A: Lower the burn speed.
             
            Q: DiscWorks will not install
            A: Verify that you have administrative rights on the PC.

            A: Verify that your computer meets the minimum specifications required to run the Nexis.

            A: The Nexis is not currently Mac compatible.
               
              Q: DiscDirect cannot find the Nexis unit
              A: Restart your computer and reopen DiscDirect.

              A: Verify that the Nexis’ USB cable is plugged directly into the back of the computer.

              A: Remove all USB devices, leaving the Nexis and your mouse/keyboard connected.

              A: Verify that the USB port on the back of your computer is USB 2.0

              A:
              Verify that your computer meets the minimum requirements to run the Nexis.

              A:
              Uninstall the DiscWorks suite and upgrade to the newest version located in the support section at xlntidea.com.

               
              Q: A disc is stuck on the tray of the printer
              A: Open the lid and press the power button. The printer tray will slide out. Closing the lid will retract the tray.
               
              Q: When I open DiscDirect I get an error message saying the Nexis drivers are not installed.
              A: Verify the unit is plugged into the back of the PC.

              A:
              Open up Device Manager click View > Devices by connection. In the open window expand the first option available to you, Microsoft ACPI Compliant System, and then PCI Bus. From here, you will need to expand the USB ports until you find the Nexis unit. Update each driver with the newest version located in the support section at xlntidea.com.
               
              Windows Vista Issues
              Q: I'm having trouble getting my Nexis 100 installed under Microsoft Vista.
              A: With the introduction of Vista, Microsoft included as standard an older driver that will conflict with the new driver for the Nexis' internal communications port. If you had plugged the Nexis 100 unit into your computer before installing the Nexis software this older driver will be installed and cause problems with your unit. This must be manually removed and an updated driver installed. Open up Device Manager. Click View in the tool bar and select Devices by connection. Expand the first option available to you, Microsoft ACPI-Compliant System, and then PCI Bus. From here, you will need to expand the each available USB ports until you find where the Nexis unit is connected. Expand that and right click on the current CP210X driver and select Uninstall, Disconnect the Nexis 100 from the USB port, Then run the included Nexis 100 install disc (or manually run the Preinstaller.exe on the Nexis 100 install disc) to get the correct driver installed, check the properties of the newly installed driver to ensure it is the correct version of 4.38.4.127. Now plug the Nexis 100 back in and restart the computer with the Nexis 100connected and powered on and your Nexis 100 will now be fully operational.